AWS
AccountProblem - Account Problem
Getting an **AccountProblem** error means there's an issue with your AWS account that's blocking operations—your account might be suspended, payment method declined, or verification incomplete. This client-side error (4xx) happens when AWS validates account status. Most common when payment methods are declined, but also appears when accounts are suspended, account verification is incomplete, billing problems prevent operations, or account service limits are reached.
#Common Causes
- →Identity: Account suspended or disabled. Account verification incomplete. Account in bad standing.
- →Network: Account-level service restrictions. Regional account limitations.
- →Limits: Payment method issue or declined. Billing problem preventing operations. Account service limit reached. Outstanding payment due.
✓Solutions
- 1Step 1: Diagnose - Check account identity: aws sts get-caller-identity. Verify account is active. Check if account can make requests.
- 2Step 2: Diagnose - Check account status in console: Visit AWS Console > Account Settings. Review account status. Check for suspension notices. Verify payment method status.
- 3Step 3: Diagnose - Check billing and payment: Review AWS Console > Billing Dashboard. Check for outstanding payments. Verify payment method is valid and active. Check payment method expiration.
- 4Step 4: Fix - Update payment method: Go to AWS Console > Payment Methods. Add or update payment method. Verify payment method is active. Wait for payment processing.
- 5Step 5: Fix - Complete account verification: If verification required, complete process in AWS Console. Contact AWS Support if account is suspended: aws support create-case --subject "Account Problem" --service-code account-management --severity-code urgent.
</>Code Examples
Check Account Identity and Status
1#!/bin/bash
2# Check account identity
3echo "=== Account Identity ==="
4aws sts get-caller-identity --output table
5
6# Check if account can make requests
7echo "\n=== Testing Account Access ==="
8aws s3 ls 2>&1 | head -3
9
10if [ $? -eq 0 ]; then
11 echo "✓ Account appears active"
12else
13 echo "✗ Account may have issues - check error above"
14fi
15
16# Check for organization (if applicable)
17echo "\n=== Organization Status ==="
18aws organizations describe-organization 2>/dev/null || echo "No organization or access denied"
19
20# Check account contact information
21echo "\n=== Account Contact Information ==="
22aws account get-contact-information 2>&1 | head -5 || echo "Cannot retrieve contact info (may require permissions)"Check Support Cases and Account Issues
1#!/bin/bash
2# Check for open support cases
3echo "=== Support Cases ==="
4aws support describe-cases \
5 --include-resolved-cases false \
6 --max-results 10 \
7 --query 'cases[*].[caseId,status,subject,createdTime]' \
8 --output table 2>&1 | head -10 || echo "No support access or no cases"
9
10# Check for account-related cases
11echo "\n=== Account-Related Cases ==="
12aws support describe-cases \
13 --include-resolved-cases \
14 --max-results 10 \
15 --query "cases[?contains(subject, 'account') || contains(subject, 'billing')].[caseId,status,subject]" \
16 --output table 2>&1 | head -10 || echo "No account-related cases"
17
18# Note: Account status details require console
19echo "\n=== Account Status Check ==="
20echo "For detailed account status, check AWS Console:"
21echo "1. Go to AWS Console > Account Settings"
22echo "2. Review account status"
23echo "3. Check billing and payment methods"
24echo "4. Verify account verification status"Create Support Case for Account Problem
1#!/bin/bash
2# Create support case for account issues
3echo "=== Creating Support Case ==="
4echo "Subject: Account Problem - Unable to perform operations"
5echo "Service: Account Management"
6echo "Severity: Urgent"
7
8# Create case (if support access available)
9aws support create-case \
10 --subject "Account Problem - Unable to perform operations" \
11 --service-code account-management \
12 --severity-code urgent \
13 --category-code account-management \
14 --communication-body "Account experiencing issues preventing operations. Please investigate account status." \
15 --output json 2>&1 | head -10 || echo "Support API access may be limited - use AWS Console instead"
16
17echo "\n=== Alternative: Use AWS Console ==="
18echo "1. Go to AWS Support Center"
19echo "2. Create case > Account and billing support"
20echo "3. Select 'Account' as issue type"
21echo "4. Describe the problem"↗Related Errors
Provider Information
This error code is specific to AWS services. For more information, refer to the official AWS documentation.